TERMS & CONDITIONS

1. Payment Terms

Payment is due in full at the time of booking. Work will not begin until payment is received. All payments are processed securely through Microsoft Bookings.

2. No Refunds

All payments are non‑refundable. This service is advisory and based on Consultant’s time, expertise, and analysis. Once payment is submitted, no refunds will be issued.

3. Confidentiality

All information shared by the Client—including documents, financials, internal processes, and business data—will remain confidential. Consultant will not disclose Clientinformation to any third party unless required by law.

4. Intellectual Property

All materials, reports, recommendations, and documents created by Consultant remain the intellectual property of Consultant. Client receives a license to use these materials for internal business purposes only. Client retains ownership of all documents and data they provide.

5. Remote‑Only Services

All consulting services are remote. Consultant will not be physically present in Client’s business and will not observe staff, monitor transactions, evaluate in‑person service flow, conduct on‑site audits, or perform operational walkthroughs. All insights are based solely on the information provided by the Client.

6. Accuracy of Information

Client agrees to provide accurate, complete, and timely information. Consultant’s recommendations are based entirely on the materials submitted by the Client. Consultant is not responsible for outcomes resulting from incomplete or inaccurate information.

7. Service Modifications

Consultant reserves the right to adjust or modify the service process as needed to deliver the best possible analysis. Any major changes affecting scope or timeline will be communicated to the Client.

8. Limitation of Liability

Consultant provides recommendations based on professional judgment and the information provided. Consultant is not liable for business decisions, financial outcomes, operational changes, or loss of revenue. No specific results are guaranteed.

9. Scheduling & Rescheduling

Clients may reschedule sessions with at least 24 hours’ notice. Missed sessions or late cancellations may result in forfeiture of the session without refund.

10. Governing Law

This Agreement is governed by the laws of the State of Oklahoma. Any disputes will be resolved through good‑faith negotiation, and if unresolved, through mediation or arbitration in Oklahoma.

11. Acceptance of Terms

By booking this service, the Client acknowledges they have read, understood, and agree to these Terms & Conditions.